Frequently Asked Questions
Everything you need to know about shopping with Proactive.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are the products on Proactive covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages under the 'Specifications' tab.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.